Service

You have decided for ALZMETALL we take care of you – we do our best and accept challenges.

Straight to the right contact person!

Service Hotlines

Technical support electrics: +49 8621 88-604

Technical suppot mechanics: +49 8621 88-603

Technical support DONAU: +49 8621 88-609

Backoffice: +49 8621 88-605

Deployment planning : +49 8621 88-608

E-Mail: service@alzmetall.com

Telefax: +49 8621 88-417

Service-Hotline

for Machining Centers (outside business hours)

Monday – Thursday:

Friday:

Saturday:

Telephone: +49 8621 88-111

Office hours

Monday – Thursday:

Friday:

Technology Center

Hotline

Telephone: +49 8621 88-610

E-Mail: tech-center@alzmetall.com

Fast help

On-Site-Service through remote diagnosis

Secure this option for you already at the time of purchase. 

Reduce your downtime with the remote diagnostics maintenance module by sharing your machine screen with an ALZMETALL Service engineer at US service department or even the German Headquarter Service. The remote dagnostic maintenance module communicates via a secure VPN-Connection and enables targeted diagnosis of your machine.

Quality of Service

Service is at its best when it works – like in a good relationship, you are facing challenges and you are working for a solution. We are your reliable partner and are using our strengths and experience to get you out of a problem.

  • Initial contact by phone to isolate the error – preparation of an action plan, we keep an eye on your costs and time
  • You want to avoid unplanned disruptions – we are offering a solution creating your individual maintenance contract
  • You are facing a decision:  new investment or machine-overhaul – we do advise in a fair way. We are offering machine overhauls as an “ALZMETALL standard”
  • Our spare parts strategy sets standards for your benefit. ALZMETALL original spare and wear parts are available for up to 20 years
  • Premium service – orders placed before 2:00 pm are usually shipped the same day
  • ALZMETALL know-how – first-hand service – we protect you from disappointments right from the start
  • If you are already apply 5-Axis machining centers at your production and using your programs ALZMETALL application engineers will be happy to advise you and help you optimize your programs. Eliminate ineffective runtime of your machine.
  • ALZMETALL Technology Center, provides solid experience with tools from all well-known tool-manufacturers.
  • We are professionals using Heidenhain and Siemens CNC controls we offer to share our skills.
  • Our fingertip on the pulse of machining technology and our expert knowledge feeds into your process development and optimization.
  • The use of the best CAD/CAM systems is our daily business.
  • You want to use your investment safely and optimally right from the start, ALZMETALL offers the appropriate application production-support through our specialists.

CNC application engineering

Investments in CNC Machining Centers can only be effective if powerful CNC controls and the appropriate CAD/CAM technology is beeing combined.
You benefit through ALZMETALL’s expert knowledge.

ALZ-Hybrid

Pinetree

Production of a tire mold

Training

Utilize the maximum – do not be satisfied with the simplest – strenghten your most important resource: Your employees.

We make your employees fit, to operate your investment optimally.

We make them able to operate, programm, maintain and even do the first level service by their own and right from the start.

Take advantage of the choice from the beginner course to the expert course.

CNC On-the-job-Training

Basic Training
  • Learn how to use and apply Heidenhain TNC 640 or alternativelly Siemens SinumericOne respectivelly Siemens 840 D sl.
  • Heidenhain TNC 640 Klartext basic class programming
Advanced Training
  • Heidenhain TNC 640 Klartext advanced class programming
  • Heidenhain iTNC 530 conversion to TNC 640 class programming
Professional Training
  • Heidenhain TNC 640 tilting applications for NC-rotary table
  • ALZMETALL GS Machining Centers with TNC 640 CNC Controll adjusting tilting A-Axis and rotary C-Axis to customized and diverse workpiece loads
  • Heidenhain TNC 640 automatically setup of workpiece lateral work space position and set of referance point system automatically
  • Heidenhain TNC 640 3D-Touch Probe System testing of workpiece
  • Heidenhain TNC 640 Laser-Measuring System for tool breakage and tool wear.
  • Interaction of CAD-CAM programming and Heidenhain TNC 640 CNC programm handling
  • Heidenhain TNC 640 operation of miling and turning applications at 5-Axis machining environment
  • Heidenhain TNC 640 operation of grinding applications, definition of tool dimensions, dressing grinding wheels and layout of grinding processes

Maintanance and in-house Service Training

  • Machine Geometry check – Ballbar diagnosis for Linear Axes and circular interpolation test for Tilting- and Rotary-Axes
  • Main-Spindel check
  • Laser Measurement of Linear-Axes
  • Laser Measurement of Tilting- and Rotary-Axes
  • Basic Maintenance Training
  • Advanced Maintenance Training
  • Professional Maintenance Training
  • First level Service Training
  • Professional level Service Training
  • General annual inspection of Machining Center

Contact us for more details

Fields marked with an asterisk (*) are mandatory.

Support-Software herunterladen